Quality of service, the cornerstone of Conciergerie

Photo d'un lévrier

Magazine
Enchantons !

Quality of service, the cornerstone of Conciergerie

“Service quality? For a Conciergerie, it refers to the capacity to honour but also to exceed the commitments made with our clients” explains Antoine Grosse, Performance Director at John Paul. This is a central notion that requires offering a personalized service to Members, and that is adapted to the identity of the client receiving a Concierge service.

Back to magazine

Back to magazine

Ability to respond to all types of requests

One of the prerequisites for a good quality of service is the promised time saving for the client. There are also several other key factors that motivate the use of a Concierge service: beginning with the fact of benefiting from personalized advice, but also of being able to save money since the proposed service is in every way more interesting for the client.

Whether it is a matter of classic Conciergerie missions (restaurant reservations) or more urgent requests (providing the contact of a locksmith to a Member who has lost their keys), the objective is to provide a rapid response to the client and to ensure that there are no problems encountered during the service. Indeed, service quality cannot be achieved without taking into account the Member's feedback. This is an essential reflex which will contribute to building loyalty.

 

Providing a service... and more

 

Antoine Grosse

Antoine Grosse, performance director

Providing a quality service is not just limited to a Google search, it must be highly personalized affirms Antoine Grosse. Indeed, the ability of a Conciergerie to offer a personalized solution to the Member's needs is an acknowledgement of the intimate relationship that binds the Member to the Concierge. For example, it can be a question of providing the Member with a quality address book for any request and whose contacts are verified.

At John Paul, our Members benefit from a wide range of special deals: from a discount on a hotel room to VIP access to an event, we offer that extra touch that will enhance the overall experienceadds the performance director.

 

Be in line with the brand's DNA

In the context of a BTB Conciergerie (a brand asks a Concierge Service to pamper its customers), understanding and respecting the customer's corporate culture is paramount. By entrusting the Conciergerie with part of the relationship with their own customers, the challenge is to respect the brand image and the values that the brand carries. It is therefore essential to live up to these expectations by appropriating the company's DNA, world, professions, and also their constraints.

An important responsibility that varies according to the positioning of the Concierge service. Therefore, operating under a white label or not, will not face the same requirements. “The level of commitment of a white label is much more impactful when dealing with the clients of another”, concludes Antoine Grosse. In all cases, it is important to offer an excellent quality of service, which is inherent to the Conciergerie world.

 

Let's talk
Back to magazine

Back to magazine

Our readers liked

Our readers liked

Female concierge on the phone
Trends

Behind the scenes of a concierge service request

It's a well-kept secret that makes the world of concierge services so magical and renowned: how do ...
En savoir plus
Group culinary lesson
Inside John Paul

Unique "Money can't buy" experiences that strengthen customer relationships

Our brands' customers are demanding, and the need to enchant them in order to win their loyalty is ...
En savoir plus
Luxury VIC's
Trends

Hyper-personalization: the key to building loyalty among luxury VICs

Loyal to its identity, luxury cannot abandon its codes and demanding values, but must innovate to ...
En savoir plus
EmailLinkedInInstagram

Would you like more information?

*Required fields
By submitting this form, I agree that the information entered may be used in the context of the commercial relationship that results from it. No other processing will be carried out with my information. Learn more about our privacy policy.
CAPTCHA

Tempted
by other topics?

Female concierge on the phone
Trends

Behind the scenes of a concierge service request

It's a well-kept secret that makes the world of concierge services so magical and renowned: how do ...
En savoir plus
Trends
Logo John Paul white

Hyper-personalization: the key to building loyalty among luxury VICs

Loyal to its identity, luxury cannot abandon its codes and demanding values, but must innovate to ...
En savoir plus
Premium bank cards
Trends

Bank Card Concierge Service

A powerful loyalty driver and emotion booster for premium cardholders! Above all, your daily ...
En savoir plus
Trends
Logo John Paul white

Private concierge: human qualities first and foremost

The quality of a concierge service depends to a large extent on the responsiveness and relevance of ...
En savoir plus
Woman holding phone and bank card
Trends

What types of concierge services are there?

A concierge service, historically a hotel reception service, is a set of services offered by a ...
En savoir plus
Trends
Logo John Paul white

PCI DSS level 1 certification: the Holy Grail for protecting our Members' banking data

Thanks to the quality of our processes and the ongoing rigor of our teams, John Paul has just ...
En savoir plus